Home / Refund and Cancellation Policy
This policy sets out when an order can be cancelled and how refunds are handled. It sits alongside your rights under UAE consumer protection rules.
Last updated September 2026
You can cancel free of charge any time before making begins, which is before we confirm leather, colour and fit with you. Contact us and we refund in full.
Once making has begun, an order cannot be cancelled because each piece is cut for one customer.
If a piece arrives faulty, damaged in transit or is not what you ordered, message us within 7 days of delivery with photos. We repair, remake or refund it, and we pay the return shipping.
At Noire Leathers, we want you to be satisfied with your purchase. Items may be returned within 7 days of delivery, provided they are unused, in their original condition, and with all original packaging and tags intact. Returns are not accepted for personalized, damaged, or used items. Customers are responsible for return shipping costs. Once the item is received and inspected, approved refunds will be processed to the original payment method.
Approved refunds go back to the original payment method in AED. Card refunds usually appear within 7 to 14 working days depending on your bank. Instalment refunds are processed through the instalment provider.
Shipping charges already paid are refunded only where the fault is ours.
Message us on WhatsApp or use the contact page with your order name, date and photos where relevant. We reply within 2 working days.